Shop in our online store worry-free with our convenient returns process. Send back to us within 15 days of delivery if there's any problem with the items we delivered. 

  • We normally begin the return process within 30 days of receiving your purchases.  
  • Be informed that it must be in new or unused condition together with the complete product inserts and freebies if there's any.
  • When you discover a problem with the item, ship our product back as soon as possible so it will arrive at our physical store within 30 days of receipt of the item. 
  • We examine all the returned items to refund our customers based on the condition of the item. 
  • If the return is the result of our error or defective product, we will refund the full cost of the merchandise including shipping charges. 
  • For opened or used products, we pay a partial refund.

Products Returned After 15 days

We have great news for customers who missed the 15-day return window! You can still begin a return after 15 days, but you will only receive a partial refund based on...

  • Condition of the items
  • If we send you a replacement item, you need to return the original item at our facility within 30 days of you starting the return process. Otherwise, we will charge you the full amount for the replacement.